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Case Code: HROB208
Case Length: 13 Pages 
Period: 2018-2020   
Pub Date: 2020
Teaching Note:Available
Price:Rs.400
Organization : Experian plc
Industry :Business & Consumer Services
Countries : Ireland,United States,United Kingdom
Themes:  Human Resource Information Management Systems/ Human Capital Employee Development/ Talent Management
Case Studies  
Business Strategy
Marketing
Finance
Human Resource Management
IT and Systems
Operations
Economics
Leadership & Entrepreneurship

Experian: Predictive Workforce Analytics for Employee Retention and Human Resource Planning

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ABSTRACT

 
Dublin-based Experian plc was facing a high attrition rate since 2016. With every 1 percent turnover increase, the company was losing nearly $3 million. Due to manual workforce management methods, the company was unable to identify the root cause of the attrition. Thus, HR specialists at Experian decided to get a better view of the workforce by applying data and technology to its HR strategy. Being a data driven company, Experian’s HR specialist used in-house predictive modeling technology to strategically analyze employee data and came up with an innovative solution called predictive workforce analytics.

This case discusses about how the implementation of predictive workforce analytics yielded favorable results for Experian. As of 2019, the company’s global attrition rate decreased by 4 percent, saving the company CAD$14 million in a period of two years. Experian then started providing its solution to other businesses houses.
 
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Issues

The case is structured to achieve the following teaching objectives:
  • Evaluate the growing importance of HR analytics in organizations.
  • Understand issues and challenges in HR planning and retaining talent.
  • Understand the concept of predictive workforce analytics and how it can help a company to fix employee turnover issue.
  • Analyze the future of HR with predictive analytics.
Contents
INTRODUCTION
BACKGROUND NOTE
EMPLOYEE-ORIENTED POLICIES
EMPLOYEE TURNOVER
IMPLEMENTING WORKFORCE ANALYTICS
PREDICTIVEANALYTICS – THE GAME CHANGER
LOOKING AHEAD
EXHIBITS

Keywords

Predictive Workforce Analytics, Employee Retention, Human Resource planning, Human Resource Information system, HRIS, HR Analytics, Attrition, ‘Returnships’ policy, HR strategy, Experian"

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